Complete Investigation
Root Cause Analysis |
A Complete InvestigationThe ultimate output of an investigation is the implementation of action items to prevent the failure from occurring. Determining the action items occurs in
Step 3, “What should we do?”But the implementation of the action items happens after the investigation is completed. The documentation of the three questions and the additional tools should occur as the investigation is taking place. Documenting the investigation as it is being investigated by capturing all the information pieces makes for a quicker, clearer, more organized, and ultimately more effective, investigation. Consistent application of these tools helps develop a culture that not only investigations problems well, but also prevents them in the first place.
For a free copy of the Cause Mapping Investigation Template in Microsoft Excel which contains a tab for each of the steps and the tools covered in this paper visit our web site at www.ThinkReliability.com |
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